With eSolutions, you can rely on our expertise to set up and maintain your unified communications systems. We understand the importance of seamless communication within your business, and our team is here to ensure that your unified communications systems are properly configured and consistently maintained. Whether it’s integrating voice, video, messaging, and collaboration tools or managing your communication infrastructure, we’ve got you covered. Trust us to help you unlock the full potential of unified communications for your business.
Voice Communication
UC combines traditional telephony services with modern VoIP (Voice over Internet Protocol) technology. It allows users to make and receive phone calls using various devices, including desk phones, mobile phones, and softphones on computers.
Instant Messaging (IM)
IM enables real-time text-based communication between users. UC platforms often incorporate IM capabilities, facilitating quick and efficient messaging within the organization. It may include features such as presence status (indicating whether a person is available, busy, or away), file sharing, and group chats.
Video Conferencing
UC integrates video conferencing solutions, enabling face-to-face communication and collaboration over long distances. It includes features like video calls, screen sharing, virtual whiteboards, and chat functionalities, fostering remote collaboration and reducing the need for physical meetings.
Presence and Availability
UC systems provide information about the availability and status of users. Presence indicators display whether someone is online, offline, busy, or in a meeting. This feature helps users determine the best mode of communication based on the availability of their colleagues.
Email Integration
UC platforms often integrate with email systems, allowing users to access their emails from within the unified communication interface. It provides a centralized location for managing emails, voicemails, and other forms of communication.
Mobility
UC supports mobility by enabling communication across different devices and networks. Users can seamlessly switch between devices, such as desk phones, smartphones, tablets, or computers, while maintaining continuous connectivity and access to their communication tools.
Unified Messaging:
UC incorporates voicemail, email, and fax into a single mailbox. It enables users to access and manage all their messages from one interface, simplifying message retrieval and increasing efficiency.
Collaboration Tools
UC platforms often include collaboration features like document sharing, virtual meeting rooms, project management tools, and shared calendars. These tools enhance teamwork, allowing users to collaborate in real-time and share resources
Integration with Business Applications
UC can integrate with other business applications, such as customer relationship management (CRM), help desk systems, and enterprise resource planning (ERP) software. This integration enables users to access relevant information and streamline workflows within a unified interface.
Security and Privacy
UC systems prioritize security and privacy to protect communication and sensitive data. They may employ encryption protocols, authentication mechanisms, and access controls to ensure secure communication and prevent unauthorized access.